Gloucester-headquartered insurance company, Ecclesiastical, has topped the Fairer Finance Home Insurnace league table yet again, making it the UK's most trusted home insurance provider for the 18th time.
A survey conducted by independent consumer group, Fairer Finance, analysed customer experience ratings to find Ecclesiastical at the forefront of UK insurance firms, beating 50 insurers to the top spot including household names like NatWest, Nationwide and NFU Mutual.
The firm, which is owned by charity Benefact Group, retains its Fairer Finance Gold Ribbon status for another year, demonstrating its commitment to excellent customer service.
The survey asks around 20,000 UK banking and insurance customers to rate their firms on factors like trust and customer happiness.
These results, combined with records from the Financial Ombudsman Service to examine complaints handling, as well as mystery shopping and policy document reviews to assess transparency, saw Ecclesiastical come in first with an overall customer experience score of 83 per cent — over 10 per cent higher than its closest competition, NFU Mutual.
Mark Hews, group chief executive of Benefact Group, said: 'It’s fantastic news that we’re once again the most trusted insurer in the Fairer Finance league tables. Customers choose to insure with us because they know we are committed to delivering the best possible service for our customers and this recognition is testament to their efforts.
'Being owned by a charity, all of our available profits go to good causes, and the more the group grows, the more the group can give. That charitable purpose feels even more relevant in these difficult times and spurs us on to grow the business.
'I’m so proud to have been recognised as the most trusted home insurer once again, and it will help us to grow to give even more to good causes.'
James Daley, managing director at Fairer Finance, added: 'Ecclesiastical has come top of our home insurance tables for an impressive 18th time in a row — and is widening the gap between itself and its nearest competitors.
'Consumer Duty has raised the bar for all insurers but we’ve seen many home insurers lose ground both in terms of customer trust and transparency over the last year. Ecclesiastical continues to lead the way. We’d love to see more insurers taking a leaf out of their book.'
